Losing power is bad enough at teatime. At two in the morning with a young family in the house it is a different matter. I run a genuine 24 hour line and cover Watford through the night, at weekends and on bank holidays, so an emergency gets dealt with rather than booked in for the following week.
I turn up with proper test gear and the parts that cover most common failures. The fault gets traced to the exact circuit, fitting or cable rather than guessed at, anything dangerous is isolated and made safe straight away, and you get a clear price before any repair goes ahead. If something needs a part I cannot get in the middle of the night, I make it safe, get you running where it is possible and come back to finish properly.
Answered at any hour
Nights, weekends and bank holidays are normal working hours here, not a recorded message promising a call back.
Traced with test gear
Insulation resistance, earth loop and RCD testing pin the fault down properly instead of swapping parts and hoping for the best.
Safe first, priced second
Anything dangerous is made safe on the first visit, and you get the repair price before I go any further.
Your questions, answered
How quickly can you get to Watford?
It depends where I am when you ring, and I will give you an honest arrival time on the phone rather than a made-up one. Genuine emergencies go to the front of the queue.
What does an emergency call-out cost?
Most visits run between £90 and £180 for the first hour, with nights and weekends at the higher end. I tell you the figure before I set off.
My whole house has no power, is it my fault or the network?
Check whether your neighbours are off too. If they are it is a network fault and the distributor deals with it free on 105. If it is only you, ring me and I will find it.
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